Winterrealmx is an online shop for dog and cat owners who want playtime to go further. We stock toys for chewing, fetching, tugging, chasing and puzzling, along with the gear that sits around play: beds, cat trees, scratchers, bowls and carriers.
Who runs the shop
Winterrealmx is operated by CELESTARA COSMETICS LLC, a Colorado limited liability company. Our registered business address is 1500 N Grant St Ste N, Denver, CO 80203. That address is for mail and company records only; it is not a store, showroom or warehouse.
Where your order comes from
We do not keep stock in the United States. Orders are packed and dispatched by our supplier and fulfillment partner in China and travel straight to your door. Plan on 3 to 5 business days to process and 8 to 12 business days in transit, so 11 to 17 business days in total. We ship to the 48 contiguous United States and the District of Columbia.
How we describe products
Every product page is written from the specification our supplier gives us: size, material, pack count and the pet it is made for. If a detail is not on the page, we do not have it confirmed, and we would rather tell you that than guess. Ask us before you order and we will check.
If something is not right
You have 30 days from delivery to return an item. Returns go to our returns warehouse at 9550 Satellite Blvd Ste 150, Orlando, FL 32837, and we email you a prepaid label. Anything that arrives faulty or damaged, send us a photo and we will replace or refund it. Full details are in our Refund policy and Shipping policy.
Talk to us
Email support@winterrealmx.com or call +1 719 201 8795. We answer email within 24 hours.