Shipping
How long will my order take?
Processing takes 3 to 5 business days and transit takes another 8 to 12 business days, so plan on 11 to 17 business days in total. Business days do not include weekends or public holidays.
Where does my order ship from?
From our supplier's warehouse in China. Nothing ships from a warehouse inside the United States.
What does shipping cost?
$7.95 flat. Orders that reach $60 after any discount ship free.
Is there a cut-off time?
Yes. Orders placed before 6:00 PM MT Monday through Friday start processing the same business day. Anything after that, or on a weekend or holiday, starts the next business day.
Where do you ship?
The 48 contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, other United States territories, or APO, FPO and DPO military addresses.
Do you ship to a P.O. Box?
Yes. P.O. Box orders travel with USPS, because FedEx does not deliver to a P.O. Box.
Who carries the parcel?
USPS or FedEx, depending on the destination.
Will I be charged customs or duty?
No. Import duties are included in the price you pay at checkout.
Returns and exchanges
How long do I have?
30 days from the date the parcel was delivered.
What condition does the pair have to be in?
Unworn, not worn outdoors, in the original shoe box with everything that came with it.
Who pays for the return?
We do. Email support@winterrealmx.com first and we send you a prepaid return label. There is no restocking fee.
Do I get the original shipping back?
If you are returning because you changed your mind, the original $7.95 shipping charge is not refunded. If the pair arrived faulty or we sent the wrong item, you get everything back.
Can I exchange instead?
Yes, for a different size or color, subject to availability.
When do I see the money?
We issue the refund within 5 to 7 business days of the returns warehouse receiving your parcel. Your bank or card issuer then takes a further 3 to 10 business days to post it.
Where do returns go?
9550 Satellite Blvd Ste 150, Orlando, FL 32837. Do not send a parcel there without emailing us first, or we cannot match it to your order.
Orders and payment
Can I cancel?
Yes, within 24 hours of placing the order. After that it is with the warehouse.
What can I pay with?
Card payments are processed by Stripe. Your card details are handled by Stripe and are never stored by us.
Is sales tax included in the price?
No sales tax is added at checkout on this store. The price you see is the price you pay, plus shipping if your order is under $60.
The slippers
Which size should I order?
See the Size & Fit Guide. Sizing differs between styles, so read the size list on the product page as well.
Can I put them in the machine?
Only the styles that say so. Each product page has a Care section, and the washable styles are collected on the Machine Washable page.
Can I wear them outside?
Some styles have a rubber outsole meant for short outdoor trips and some are indoor only. The product page says which.
How do I reach a person?
Email support@winterrealmx.com or call +1 719 201 8795. Email is answered within 24 hours.