Shipping policy
Last updated 15 September 2026.
The short version
- Processing: 3-5 business days
- Transit: 8-12 business days
- Total: 11-17 business days
- Shipping: $7.95, free on orders of $60 or more after any discount
- Where we ship: the 48 contiguous United States only
- Carriers: USPS and FedEx
Where your order ships from
winterrealmx does not hold stock in the United States. Every order is made up and dispatched by our supplier and fulfillment partner in China, and the parcel travels from that overseas warehouse directly to your address. No part of your order ships from a United States warehouse. This is why our delivery window is 11 to 17 business days rather than two or three days.
Processing time
We need 3 to 5 business days to check, pack and dispatch an order. Business days are Monday through Friday and do not include public holidays.
Orders placed before 6:00 PM MT on a business day begin processing the same day. Orders placed after 6:00 PM MT, or at a weekend or on a holiday, begin processing on the next business day.
Transit time
Once the parcel leaves the warehouse, transit to a United States address takes 8 to 12 business days. Adding the two stages together, most orders arrive 11 to 17 business days after you place them.
These are estimates based on how our carriers have performed, not guarantees. Weather, customs inspection and carrier backlogs during holiday periods can add time. If your order passes 17 business days, email us and we will chase it for you.
Shipping cost
Orders under $60.00: $7.95. Orders of $60.00 or more: free. The $60 threshold is applied to the order total after any discount code, not before.
Where we ship
We ship to the 48 contiguous United States and the District of Columbia.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or any other United States territory, and we do not ship to APO, FPO or DPO military addresses. Checkout will not accept an address in those places.
P.O. Boxes
We deliver to P.O. Boxes. Orders addressed to a P.O. Box travel with USPS, because FedEx does not deliver to P.O. Boxes.
Carriers and tracking
Orders travel with USPS or FedEx depending on the destination. You receive a tracking number by email when the parcel is dispatched. Tracking can take 2 to 3 business days to start updating after you get the number; that is normal and does not mean the parcel is lost.
Import duties and taxes
Import duties on your order are included in the price you pay at checkout. You will not be asked to pay customs or duty when the parcel is delivered.
Address accuracy
Please check your shipping address at checkout. Once the order has been dispatched we cannot change the address. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange a reshipment, which will carry a new shipping charge.
Undelivered or damaged parcels
If tracking shows delivery but the parcel is not with you, check with neighbors and your building mail area first, then email us within 7 days of the delivery scan and we will open a claim with the carrier.
If the parcel arrives damaged, send a photo of the outer packaging and the contents and we will replace or refund the order.
Changing or cancelling
You can cancel an order within 24 hours of placing it. After 24 hours the order is with the warehouse and cannot be stopped.
Contact
CELESTARA COSMETICS LLC
1500 N GRANT ST STE N, Denver, CO 80203, United States. This is our registered business address only; it is not a store, showroom or warehouse.
Email: support@winterrealmx.com
Phone: +1 719 201 8795
We answer email within 24 hours.